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Please select an option RETURN AND REFUND DELIVERY AFTER SALES-SERVICE AND WARRANTY ORDER AND PAYMENT PERSONALIZED ADVICE AND SELECTION CUSTOMER ACCOUNT MATERIALS AND CARE OTHER
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Please select an option CONDITIONS AND COSTS OF RETURN RETURN TRACKING REFUND PERIOD EXCHANGE
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Please select an option PRICE AND DELIVERY TIME DELIVERY TRACKING INCOMPLETE OR DAMAGED PARCEL PACKAGE NOT RECEIVED
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Please select an option WARRANTY CONDITIONS QUALITY VEJA COBBLER SHOP
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Please select an option ORDER CONFIRMATION ORDER CANCELLATION/CHANGE PROBLEM PLACING AN ORDER AVAILABLE PAYMENT METHODS TAXES AND CUSTOMS DUTIES
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Please select an option PRODUCT RECOMMENDATION FIND MY SIZE OFFER A GIFT CARD SPORT PERFORMANCE MODEL DISCOVER NEW ARRIVALS & COLLABORATIONS BACK IN STOCK AND AVAILABILITY OTHER RECOMMENDATIONS
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Please select an option MY PERSONAL DATA LOGIN PROBLEMS NEWSLETTER SUBSCRIPTION/UNSUBSCRIPTION DELETE MY ACCOUNT
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Please select an option CARE PRODUCTION
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Please select an option FRAUD AND COUNTERFEITING PARTNERSHIP RECRUITMENT PRESS SCHOOL PROJECT
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If you're not satisfied with a product, you can return it online within 28 days of receiving it for a refund or store credit.
Returned items must meet the following conditions:- The product is new and unworn.
- Socks must be returned in their original condition, unworn, with all tags intact and attached.
Returns are free under certain conditions. For more information, please check our FAQ or the Return Policy page at the bottom of the website.
Once your package is dropped off at the post office, you can track its progress using the carrier's tracking number. This number is found on the return label or the proof of deposit for your package.
From the moment your return is received at our warehouse, the average processing time is 5 to 15 business days (Monday to Friday).
From the time we receive your return in our warehouse, the average processing time is 5 to 15 working days (Monday to Friday).
If you requested a refund when you made your return request, please note that this will be credited to the bank account used for the purchase within 6 to 18 working days from receipt of your parcel in our warehouse.
The same period applies to the creation of a credit note. It will appear in your account under the Store Credits / Gift Cards section. You can use it immediately for up to one year . After this period, the credit note will become unusable and non-refundable.
If your purchase is not suitable and you would like to request an exchange, please create a customer account using the email address associated with your order.
If eligible , you will be able to download a prepaid return label.Otherwise , return shipping costs are at your expense.
Once your return has been processed, you will receive a store credit confirmation email. You can then either contact our customer service team or place a new order using your store credit.
Once payment is confirmed, your order is prepared within an average of 24 to 48 hours by our warehouse (excluding Saturdays, Sundays, and public holidays).
France Standard Delivery: 3 to 7 business days2 to 5 business days3 to 7 business days
Europe Standard Delivery: 3 to 9 business days2 to 5 business days3 to 7 business days
United States Standard Delivery: 2 to 7 business days2 to 4 business days
United Kingdom Standard Delivery: 2 to 4 business days1 to 3 business days
International and Non-EU Zone Standard Delivery: 7 to 20 business days3 to 9 business days
You can find all delivery times and rates on our Delivery page at the bottom of every page of our website.
As soon as your package is shipped, you will receive an email with a link allowing you to track your package's delivery.
You can also track the delivery status of your package via your account in the "Order History" section.
You can monitor your package's progress on the website of the carrier selected at checkout.
For international orders, you can also track your package through your local postal services' websites.
If you have received the wrong product, or your order is incomplete or damaged, please fill in the contact form, quoting your order number.
Our customer service team will get back to you to initiate the necessary procedures. Please make sure you keep the entire parcel during the procedure.
If your package is indicated as delivered but you have not received it, please fill in the contact form below. Our customer service team will contact the carrier to initiate the necessary procedures.
In the event of a conformity defect on your pair, you have a period of two years from delivery of the product to claim the legal conformity warranty.
VEJA's quality department will examine your request and reserves the right to refuse to exercise of the warranty, particularly in the event of a defect resulting from misuse.
If you have purchased your product from one of our authorized retailers , we remind you that as a consumer and in accordance with article L.217-4 of the French Consumer Code, you have rights only with the seller with whom you have contracted directly.
Please fill in the contact form, giving as many details as possible about the problem encountered , the place of purchase and your order number .
The VEJA Quality Department will analyse your request and get back to you as soon as possible.
The most ecological sneakers are the ones you already wear.
Find the closest cobbler:
FRANCE
VEJA GENERAL STORE LA CORDONNERIE - GALERIES LAFAYETTE HAUSSMANN VEJA DARWIN VEJA MARSEILLE
GERMANY
VEJA BERLIN
SPAIN
VEJA MADRID
UNITED KINGDOM
VEJA LONDON
UNITED STATES
VEJA BROOKLYN VEJA LOS ANGELES
BRAZIL
VEJA SÃO PAULO
If you cannot visit us in person, we offer a remote repair service for our customers in France. Please send your request to the following address: repair.veja@veja.fr
You can check the status of your order in your customer account or via the order confirmation e-mail.
If you would like more information about your order or have any other questions, please complete the contact form.
It is not possible to modify an order.
Once your payment has been accepted, you have 4 hours to cancel your order by clicking on Cancel my order in your customer account.
After 4 hours, you will no longer be able to cancel your order. We invite you to request a return from your customer account, once you will receive your order.
If you have encountered any difficulties when placing your order, please fill in the contact form, giving as many details as possible about the problem you have encountered.
Our customer service team will get back to you as soon as possible.
We offer the following payment methods:AliPay, AMEX, ApplePay, Bancontact, CB, Discover, GooglePay, iDEAL, JCB, Klarna Pay Later, Klarna Pay Now, Klarna Pay, Over Time, Mastercard, Multibanco, PayByLink, Paypal, Twint, UnionPay, Visa, WechatPay
Some payment methods might not be supported in your region.
For orders to countries within the European Union , prices are displayed inclusive of all taxes (TTC) and no additional fees will be due upon receipt of the package.
For orders to the United Kingdom , prices are displayed inclusive of all taxes (TTC) and no additional fees will be due upon receipt of the package.
outside the European Union , prices are displayed excluding taxes (HT). These orders are subject to any applicable taxes and customs fees of the destination country and are the responsibility of the recipient.
For orders to the United States , taxes may apply. They are calculated based on the purchase value and the items ordered. They are added to the total of your order in the cart and are non-refundable.
These fees are determined by your local customs authority and include:
Thank you for your interest. Our team is delighted to assist you.
Please let us know your preferences (shoe size, desired style, intended use, budget, or any other information).
A VEJA advisor will contact you by phone to discuss further. Feel free to share your availability (days and time slots) so we can reach you at the most convenient time.
Thank you for your interest. Our team is happy to assist you in finding the right size.
Please let us know your usual shoe size or even your foot length, the model(s) you are interested in, and any relevant details (fit preferences, foot width, etc.).
A VEJA advisor will contact you by phone to guide you. Feel free to share your availability (days and time slots) so we can reach you at the most convenient time
Thank you for your interest. Our team is happy to assist you in finding the right size.
Please let us know your usual shoe size or even your foot length, the model(s) you are interested in, and any relevant details (fit preferences, foot width, etc.).
A VEJA advisor will contact you by phone to guide you. Feel free to share your availability (days and time slots) so we can reach you at the most convenient time.
Thank you for your interest. Our team is delighted to assist you in choosing the most suitable VEJA performance model.
Please let us know your size, your running or training habits (frequency, distance, terrain, or type of activity), and any preferences you may have.
A VEJA advisor will contact you by phone to guide you. Feel free to share your availability (days and time slots) so we can reach you at the most convenient time.
Thank you for your interest. Our team will be happy to guide you through VEJA’s latest arrivals and exclusive collaborations.
Please let us know your preferences (styles, colors, sizes, or specific collaborations you are interested in).
A VEJA advisor will contact you by phone to present our newest collections. Feel free to share your availability (days and time slots) so we can reach you at the most convenient time.
Thank you for your interest. Our team is happy to assist you in checking the availability of VEJA models.
Please let us know the models, sizes, or colors you are interested in.
A VEJA advisor will contact you by phone with the latest availability information. Feel free to share your availability (days and time slots) so we can reach you at the most convenient time.
Thank you for your interest. Our team is happy to assist you with any other inquiries regarding VEJA.
Please provide a brief description of your request so that we can best assist you.
A VEJA advisor will contact you by phone to discuss your needs. Feel free to share your availability (days and time slots) so we can reach you at the most convenient time.
Your personal data is stored and used solely for the purpose of improving your customer experience. It is neither resold nor used for commercial purposes.
To modify your personal information, log in to your customer account and access Account details .
You can modify your data in the desired fields, enter your password to confirm your changes and then click on Save .
In the My account section , click on "Forgot Password" ?
You can sign up, adjust your preferences, or unsubscribe from our newsletter in the Account details section of your account.
To delete your account, log in to your account and go to the Account details section , then click on Delete my account .
The deletion request will be processed within 1 to 7 business days .
N.B.: Deleting your customer account does not cancel your subscription to our newsletter. An unsubscribe link is provided at the bottom of each newsletter.
You'll find care instructions adapted to the different materials in our FAQ.
We strongly advise to not use washing machine.
For further information, please contact our customer service team. Please indicate the model name or order number .
To find out more about the VEJA project, click here
The only official website is: www.veja-store.com
Please be careful, fake VEJA websites do exist, and the products they offer have nothing to do with ours. The materials, manufacturing methods and even the prices are completely different and do not even come close to respecting our commitments and the VEJA project.
Our customer service team can provide you with details of official resellers near you. Please fill in the contact form.
If you would like to become a VEJA reseller, please write to the following email address: sales@veja.fr
If your request concerns a partnership on our social networks, please write to the following email address: social.media@veja.fr
For all other requests, please write to the following e-mail address: partenariat@veja.fr
Our website has a dedicated Jobs page
You can access it via the Information section at the bottom of the page.
You'll find all our job offers, a special section for submitting unsolicited applications, and information about our company.
For inquiries concerning our Press team, please write to: presse@veja.fr
For requests concerning a school project or any other student request, we invite you to write to the following address: etudiant@veja.fr
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