Privacy Policy
Privacy policy
(Last updated: 7th August 2026)
Slam Industries Proprietary Limited, registration number 2013/146961/07 (“Slam”), a private company with its registered office at 29 Richefond Circle, Ground Floor, Umhlanga, KwaZulu-Natal, 4319 collects and securely stores some of your personal information for purposes that concern you in accordance with the Protection of Personal Information Act, No. 4 of 2013.
By providing your personal information voluntarily to Slam you acknowledge that it has been collected directly from you and consent to its processing by Slam.
We use your personal information to improve your customer experience while protecting your personal information.
At VEJA, we protect 100% of the personal information of our customers as well as our visitors.
How do we use your personal information and why?
All the answers are available below.
What personal information do we collect?
We collect the following personal information directly from you via the forms on our website:
· Your name and surname
· Your postal address
· Your email address
· Your phone number
· Your date of birth
· Your gender
· Your payment information
We also collect personal information when you browse our website and when you contact us:
· Browsing data
· Your contact history
· Your purchase history
· Your IP address
· The device you use
To ensure the proper functioning of the service, we also place one or more cookies on your device.
We invite you to consult our Cookie Policy, which describes in greater detail the different types of cookies used (but excludes details on Third Party cookies (such as Google and Meta)).
On what legal basis do we collect your personal information?
We collect your personal information when it is necessary for the execution of the contract and pre-contractual measures. For example, processing of personal information as part of the contract execution is implemented when managing your order and its delivery.
We also collect your personal information when it is necessary to comply with our legal obligations, including our accounting and tax obligations.
Additionally, we collect your personal information in our legitimate interest to improve our website and products.
Finally, we collect your personal information based on your consent, for example, to send you our newsletters.
How do we use your contact details and your name?
Your name and surname, as well as your postal and email addresses are necessary to send your orders.
This information also allows us to send you updates by email (order updates, delivery information, etc.).
Your contact details are also essential to detect fraud and protect you from it.
How do we use your date of birth?
Your date of birth helps us protect minors and detect fraud to protect you against it.
How do we use information related to your gender?
We use information about your gender to simplify your navigation on our website and guide you more quickly to the items you are targeting.
We also need this information to send you emails (newsletters) that are tailored to your preferences.
How do we use your purchase history?
We use your purchase history to manage returns and requests for assistance, in order to provide you with the best possible service and respond to all your queries.
Your payment information
Slam places particular emphasis on the security of online payments. When you make a purchase, your payment information is transmitted securely using SSL (Secure Socket Layer) encryption and processed securely by our payment partners, Stitch Express, Payfast, PayJustNow and Float. We do not store your full payment card details on our systems.
How do we use your contact history?
We use your contact information to provide you with the best possible service and to allow our Customer Service team to assist you effectively.
How do we use information about your navigation via your computer or mobile phone?
When you visit our website, we automatically collect certain technical information, such as your IP address, browser type, device information, and details about how you interact with our website.
We use this information to operate, secure, and improve our website, prevent fraud, and provide you with the best possible online shopping experience.
Some of this information is necessary for the proper functioning and security of our website. If this information is unavailable or blocked, certain features of the website, including the ability to place an order, may not function correctly.
Consequences of not providing your personal data
You may choose not to provide your personal information, however, please be aware that by doing so, we may not be able to continue to provide you with the services.
Sharing your information
Slam does not sell your personal information to third parties (including your name, address, email, or credit card information). Your personal information is only accessible to our teams when necessary.
In order to provide you with the best possible service, we share your personal information with the companies involved in your order, such as:
· Warehouses, order processors, delivery companies, and payment providers
· Professionals responsible for running our website (digital partners)
· Law enforcement authorities and fraud prevention agencies, which help us prevent fraud
Transfer of Information
Slam may share your personal information with VEJA FAIR TRADE SARL, a limited liability company with its registered office at 146 rue du Faubourg Poissonnière, 75010 Paris, registered with the Paris Trade and Companies Register under number 478 328 107, and with intra-community VAT number FR89478328107, which is located in France, European Union.
Please be aware that the personal information you provide to us will be transferred to France, European Union. By using our website or providing your Personal Information to us, you consent to this transfer and to the collection, storage, processing and use of your Personal Information in France, European Union. The personal information will protect the personal information in accordance with The General Data Protection Regulation (GDPR), being the European Union’s data privacy law.
The website www.veja-store.co.za is published by VEJA FAIR TRADE SARL, a limited liability company with its registered office at 146 rue du Faubourg Poissonnière, 75010 Paris, registered with the Paris Trade and Companies Register under number 478 328 107, and with intra-community VAT number FR89478328107.
Newsletters
If you have given your consent, we will send you newsletters by email to keep you informed of our news and introduce you to new products.
How to stop receiving newsletters?
You can stop receiving our newsletters at any time:
· Via a newsletter received by email: simply click "Unsubscribe" at the bottom of the newsletter
· Via your customer account in the "Profile" section, by unchecking all preselected boxes
Once done, we will update your profile to ensure you no longer receive newsletters.
Retention of your information
We retain your personal information for the duration of your account's active life. After 3 years of inactivity on your VEJA account, we will delete your account and personal information.
Your order information is also retained for legal or regulatory obligations, to resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, for the statutory retention period, which is 5 years.
Cookies
A cookie is a text file stored by a website on your computer or mobile phone to collect data regarding your browsing on that site.
We use cookies to identify the sections and pages you view, to facilitate your navigation, enhance your online experience, and improve our services.
For more information, you can consult our Cookie Policy, available here.
Your rights
You have rights concerning your personal information. Here are the rights you have :
1. You have the right to access the personal information Slam holds about you and the right to know how we use this information.
2. If we hold inaccurate information about you, you can modify your personal information at any time directly from your VEJA account.
3. You have the right to ask us to delete your personal information or stop using it in certain circumstances.
4. You can stop receiving newsletters at any time (simply click "Unsubscribe" at the bottom of the newsletter you received by email) or modify the settings by logging into your customer account.
5. You also have the right to data portability and the right to define instructions regarding the retention, deletion, and disclosure of your personal data after death.
You can exercise your rights by making a request via the "Contact Us" section or by email at info@veja-store.co.za.
Finally, you have the right to lodge a complaint to the Information Regulator, whose address is 27 Stiemens Street, Braamfontein, Johannesburg, 0001, whose email address is inforeg@justice.gov.za and whose contact details are 010 023 5200.
Slam may make changes to how we process your personal information. In this case, we will communicate these changes on our website.
Status
It is your duty to remain appraised of the current version of this Privacy Policy. The date indicated at the top of this Privacy Policy is the effective date that governs the browsing and use of this Privacy Policy from that date until the next revision of this Privacy Policy becomes effective.
Security
Slam takes reasonable measures to ensure the security and integrity of information submitted to or collected by this Website but cannot under any circumstances be held liable for any loss or other damage sustained by you as a result of unlawful access to or dissemination of any personal information by a third party.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us at info@veja-store.co.za or via the contact form.
