Returns and Refunds
RETURNS AND REFUNDS
1. What are the return conditions?
2. What are the return times?
3. How do I exchange one or more items?
4. How do I request a return?
5. I can't find my return slip or prepaid return label. What should I do?
6. How can I obtain a refund/credit note for my returned order?
7. Who pays for return shipping?
See FAQ for more information.
1. What are the return conditions?
For all orders, you have 28 days to make your return.
Orders placed on the website cannot be returned in-store. Only unworn items, returned in their original box (undamaged), will be accepted.
Socks must be returned in their original condition, unworn, with all tags intact and attached.
To make your return, we invite you to follow the instructions below:
We will reimburse the total amount of the returned product(s) according to the method of reimbursement selected at the time of your return request: credit note or reimbursement on the original method of payment.
If not specified or if the returned item was paid for with a credit note, a credit note will be credited automatically (valid for 1 year from the date of issue).
You will be informed by email as soon as your refund has been issued. In the case of a credit note, the amount of the article will be credited to the customer account used at the time of the order.
Online orders on the www.veja-store.co.za website cannot be returned to the store. Please use the online procedure only for returns.
2. What are the return times?
For all orders placed on the VEJA Store, you have 28 days to make your return.
3. How do I exchange one or more items?
If your purchase is not suitable and you would like to request an exchange, please create a customer account using the email address associated with your order.
Submit your return request from your account and select store credit. If eligible, you will be able to download a prepaid return label.
Once your return has been processed, you will receive a store credit confirmation email. You can then either contact our customer service team or place a new order using your store credit.
4. How do I request a return?
You can make your return directly in your VEJA personal space by following the steps below :
1. Log in to your account at www.veja-store.co.za and go to "Orders". If you are logged in as a Guest, please create an account to make a return.
2. Select the order containing the product you wish to return and click on "Create a return."
3. Fill in the mandatory fields: items to be returned, quantity, refund method (credit note or refund), and reason for return.
4. Validate return request
Only unworn items returned in their original box (undamaged) with the return form downloadable from your customer area will be accepted.
In-store returns: Orders placed on the www.veja-store.co.za website cannot be returned in-store. Please follow the online return procedure only.
5. I can't find my return slip or prepaid return label. What should I do?
If your order is eligible for free returns, the prepaid label can be printed from your Returns section by clicking on “Print return label.”
If you encounter any problems, please contact Customer Service.
6. How can I obtain a refund/credit note for my returned order?
To qualify for a refund or credit note, the returned product(s) must be in perfect condition, unworn, and in their original packaging (box, accessories). Any product that has been worn, damaged, is not in its original box, or whose packaging is damaged will not be eligible for a refund or credit note.
From the moment we receive your return in our warehouse, the average processing time is 5 working days (Monday to Friday).
You will receive confirmation of your refund or credit note by email.
A credit note is valid for 1 year from the date of issue. Credit notes created as a commercial gesture are non-refundable.
You can also track the progress of your return via your personal account, in the "Returns" section.
7. Who pays for return shipping?
Return shipping costs for orders are free.
