General Terms and Conditions for Online Sales
1. SCOPE OF APPLICATION
These General Terms and Conditions of Sale (“GTCS”) apply to every sales contract concluded through Vejastore (“the Site”), operated by Slam Industries (Pty) Ltd, registration number 2013/146961/07, VAT number 4270199377, with its registered office at 9 Richefond Circle, Ground Floor, Umhlanga, KwaZulu-Natal, 4319, South Africa (“we”, “us”, “the Seller”), and any natural person who purchases goods through the Site for personal, household, or non-commercial use (“you”, “the Customer”), as contemplated by the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.
By placing an order on the Site, you agree to be bound by these GTCS. If you do not agree to them, please do not place an order.
2. CONDITIONS FOR PURCHASES ON THE SITE
You may only purchase products on the Site as an end consumer. If you are a professional reseller or distributor, you may not purchase through the Site, and we reserve the right to cancel or decline orders that appear to have been placed for resale.
Purchases are limited to individuals aged 18 or older. By using the Site, you confirm that you are at least 18 years old. Vejastore is not liable for any false declaration regarding a user’s age.
To ensure availability for all customers, we reserve the right to limit the quantity of any product a single customer may purchase.
3. THE ORDER PROCESS
You may check out as a guest or by logging into your customer account.
Before you confirm and pay for your order, you will be shown a summary of the products, delivery method, and total price (including VAT and delivery fees), and you will have the opportunity to review and correct any errors before completing payment.
The sales contract between you and Vejastore is formed once we send you an order-confirmation email.
4. PRICES
All prices displayed on the Site are quoted in South African Rand (ZAR) and are inclusive of VAT at the rate applicable in South Africa at the time of your order.
Vejastore may change prices or end a promotion at any time. The price charged is the price shown on the Site at the moment your order is placed.
Vejastore currently sells and delivers within South Africa only.
5. PAYMENT METHODS
Payments on the Site are processed by Payfast, Float, Stitch Express, Stitch BNPL, or PayJustNow, third-party payment service providers. You may pay using: Visa and Mastercard credit/debit cards; Instant EFT; SnapScan, Zapper, Mobicred; and Apple Pay / Google Pay.
Payment is taken at the time your order is placed.
We use industry-standard encryption (SSL/TLS) to protect your payment details. Vejastore does not store your full card details — these are processed directly by our payment gateway. See our Privacy Policy for more on how we handle your data.
5.5 GIFT CARDS
Gift cards purchased on the Site are valid for one (1) year from the date of activation, and may only be redeemed for purchases on the Site.
Gift cards cannot be exchanged for cash.
If your order value exceeds your gift card balance, you will be asked to pay the difference using another payment method at checkout. Any unused balance remains available for future purchases until the gift card’s expiry date.
6. CANCELLING AND MODIFYING AN ORDER
Once your order status shows “Payment Accepted”, you have up to one (1) hour to cancel it yourself via your order confirmation page or your account’s “My Orders” section. After this window, or once your order has moved to processing, please see Clause 8 for your statutory cancellation rights.
Refunds for cancelled orders are processed within five (5) business days of cancellation, though your bank’s own processing time may add to this.
Once an order is confirmed, we’re unable to change its contents, payment method, or delivery address. You may cancel under this clause, return the goods under Clause 8, or place a new order.
7. DELIVERY
Orders placed before 12:00 (noon) are dispatched to our courier on the same business day. Orders placed after 12:00 noon, or on a Saturday, Sunday, or public holiday, are dispatched on the next business day.
Available delivery is a standard delivery service with CourierIT.
Once your order is handed to the courier, you’ll receive a tracking link by email or via your account. Delivery timeframes depend on the courier’s own service conditions and your delivery address.
8. RIGHT OF WITHDRAWAL, RETURN, AND REFUND
You may return most items within 28 days of delivery if they don’t meet your requirements, provided they are unworn/unused and in their original condition, using the returns process in your account.
Return shipping is free for all orders within South Africa.
9. LEGAL WARRANTY OF CONFORMITY
Goods sold on the Site are covered by the implied warranty of quality under sections 55 and 56 of the Consumer Protection Act 68 of 2008. You have the right to return goods that are unsafe, defective, or of poor quality within six (6) months of delivery, and to choose between a repair, replacement, or refund.
This warranty does not cover damage caused by normal wear and tear, misuse, or failure to follow product care instructions.
To make a warranty claim, contact us at help@veja-support.co.za or via our contact form, with photos and a description of the issue. We’ll respond as soon as possible.
This warranty is in addition to, and does not limit, your cancellation rights under Clause 8.
10. MANAGEMENT OF YOUR PERSONAL DATA
We process your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). For full details on what we collect and why, see our Privacy Policy and Cookie Policy.
If you have concerns about how we handle your personal information, you may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.
11. CONTACT US
If you need help, want to make a complaint, or request information, you can contact us: via the contact form on the Site, or by email at help@veja-support.co.za.
12. APPLICABLE LAW AND COMPETENT JURISDICTION
These GTCS are governed by the laws of the Republic of South Africa. Any dispute will be subject to the jurisdiction of the South African courts, without prejudice to any right you have to bring proceedings in the court of your ordinary residence where the Consumer Protection Act or ECT Act requires it.
13. INTELLECTUAL PROPERTY
All content on the website (including but not limited to illustrations, photographs, images, texts, data, names, trademarks, and videos) is the exclusive property of VEJA, its contractors, or partners. This content is governed by copyright, trademark, foreign copyright laws, and other intellectual property rights.
Any reproduction of this content, in whole or in part, by any means, requires prior written consent from VEJA. You may not attach or download content from the website without VEJA’s written consent.
14. DISCLAIMER OF WARRANTY
Slam Industries (Pty) Ltd is not liable for delivery delays or losses caused by events beyond our reasonable control (force majeure), including but not limited to natural disasters, network outages, or actions of third parties.
The Site is provided on an “as-is” basis. We take reasonable steps to keep it accurate and available, but are not liable for technical faults, maintenance downtime, or interruptions to internet connectivity beyond our control.
Nothing in this clause limits any right or protection you have under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded.
15. DISPUTE RESOLUTION
If you’re unhappy with a purchase, please first contact our customer service via our contact form or email help@veja-support.co.za.
16. MODIFICATIONS TO THE TERMS AND CONDITIONS
Slam Industries (Pty) Ltd may update these GTCS at any time, including to comply with legal requirements or reflect changes to our processes. The version in effect at the time you place an order will apply to that order. Updated versions will be published on the Site.
