Cookie Policy
Cookie Policy
Last updated: 7 August 2026
At VEJA South Africa, we use cookies and similar technologies to help our website function correctly, provide you with a smooth and convenient shopping experience, understand how our website is used, and improve our services.
This Cookie Policy explains what cookies are, how VEJA South Africa uses cookies and similar technologies on the VEJA South Africa website, the difference between first-party and third-party cookies, and how you can manage your cookie preferences.
This Cookie Policy should be read together with our Privacy Policy, which explains in more detail how we collect, use, share and protect your personal information.
1. What are cookies?
A cookie is a small text file that is stored on your computer, mobile phone or other device when you visit a website.
Cookies allow a website to recognise your device and remember certain information about your visit. They can help us maintain your shopping bag, remember your preferences, support secure website functionality and understand how visitors use our website.
Cookies may be either session cookies or persistent cookies.
Session cookies remain on your device while you are browsing the website and are generally deleted when you close your browser.
Persistent cookies remain on your device for a specified period or until you delete them.
Some cookies are essential for the website to function, while others help us improve website performance, understand how visitors use our website or support our marketing activities.
Certain information collected through cookies may constitute personal information where it can be linked to an identifiable individual.
2. Why does VEJA South Africa use cookies?
We use cookies and similar technologies for purposes including:
- Ensuring that our website operates correctly;
- Maintaining your shopping bag and checkout experience;
- Remembering your country, language, currency and other preferences;
- Maintaining the security of our website and protecting against fraud;
- Understanding how visitors use our website;
- Measuring and improving website performance;
- Identifying technical issues and areas for improvement;
- Understanding interactions with our marketing communications; and
- Where applicable, supporting our marketing and customer communication activities.
The cookies used on the VEJA South Africa website are grouped into different categories according to their purpose.
3. First-party and third-party cookies
Cookies used on the VEJA South Africa website may be either first-party cookies or third-party cookies.
3.1 First-party cookies
First-party cookies are cookies placed or accessed by the website you are visiting, in this case the VEJA South Africa website.
These cookies are primarily used to operate the online store and provide core website functionality.
They may be used to:
- Maintain your shopping bag;
- Support the checkout process;
- Remember your preferences;
- Maintain your selected country or currency;
- Support website security;
- Remember your cookie preferences; and
- Understand how visitors use the website.
The first-party cookies used on the VEJA South Africa website are listed in the cookie table below.
3.2 Third-party cookies
Third-party cookies are cookies placed or accessed by a service provider other than the website you are visiting.
VEJA South Africa may use selected third-party service providers to support services such as:
- Website analytics;
- Marketing and customer communications;
- Campaign measurement;
- Website performance;
- Payment processing;
- Fraud prevention; and
- Website security.
Third-party service providers may use cookies, pixels, tags or similar technologies when providing these services.
Where required by applicable law, non-essential third-party cookies and similar technologies will only be used after you have provided the relevant consent through our cookie preference tools.
The third-party services used on the VEJA South Africa website may change over time. We will update this Cookie Policy where necessary to reflect material changes.
4. What types of cookies do we use?
4.1 Strictly necessary cookies
These cookies are essential for the operation of the VEJA South Africa website.
They allow you to browse the website, use core functionality, add products to your shopping bag and complete purchases.
They may also be used to:
- Maintain your shopping and checkout session;
- Remember information required during checkout;
- Apply security measures;
- Detect and prevent fraudulent or unauthorised activity;
- Remember your privacy and cookie preferences; and
- Support the technical operation of the website.
Because these cookies are necessary for the website to function, they cannot generally be disabled through our cookie preference tools.
4.2 Functional cookies
Functional cookies allow the website to remember choices that you make while browsing.
For example, they may remember your selected:
- Country;
- Currency;
- Language; or
- Other website preferences.
These cookies help us provide a more convenient and consistent experience when you return to the website.
If you disable functional cookies, some preferences may not be remembered and you may need to enter them again during future visits.
4.3 Analytics and performance cookies
Analytics and performance cookies help us understand how visitors use the VEJA South Africa website.
These cookies may provide information such as:
- Which pages are visited;
- Which products or content are viewed;
- How visitors navigate through the website;
- How visitors arrive at our website;
- How long visitors spend on different pages;
- The type of device and browser being used; and
- How the website performs.
We use this information to understand how our website is being used and to identify opportunities to improve its functionality, performance and customer experience.
Where possible, analytics information is collected in an aggregated or pseudonymised form.
4.4 Marketing cookies
Where applicable, marketing cookies and similar technologies may be used to help us understand the effectiveness of our marketing activities and provide communications or content that may be more relevant to you.
These technologies may help us understand interactions with our website and marketing communications, such as whether an email has been opened or whether a visitor has interacted with content.
Marketing cookies are not essential for the operation of the VEJA South Africa website.
Where consent is required, we will only place or use marketing cookies after you have provided the relevant consent through our cookie preference tools.
5. Cookies used on the VEJA South Africa website
The following first-party cookies are associated with the operation and performance of the VEJA South Africa online store:
|
Cookie |
Purpose |
Category |
Duration |
|
_shopify_essential |
Contains essential information required for the correct functionality of the online store, including session, checkout and security information. |
Strictly necessary |
Up to 1 year |
|
_shopify_test |
Checks whether cookies can be placed on your device. |
Strictly necessary |
Approximately 1 minute |
|
_tracking_consent |
Stores information relating to your cookie and privacy preferences where applicable. |
Strictly necessary |
Up to 1 year |
|
cart |
Stores information relating to the contents of your shopping bag. |
Strictly necessary |
Up to 2 weeks |
|
cart_currency |
Helps maintain the currency used for your shopping experience. |
Strictly necessary |
Up to 2 weeks |
|
discount_code |
Stores a discount code associated with your visit so that it can be applied at checkout where applicable. |
Functional |
Session |
|
localization |
Helps determine the appropriate country or regional settings for your shopping experience. |
Functional |
Up to 1 year |
|
_landing_page |
Records the page through which a visitor first arrives at the website. |
Analytics |
Up to 2 weeks |
|
_orig_referrer |
Helps identify where visitors have come from before arriving at the website. |
Analytics |
Up to 2 weeks |
|
_shopify_analytics |
Supports analytics relating to the online store and checkout experience. |
Analytics |
Up to 1 year |
|
_shopify_s |
Helps identify a browsing session. |
Analytics |
Approximately 30 minutes |
|
_shopify_y |
Supports analytics relating to the online store. |
Analytics |
Up to 1 year |
|
shop_analytics |
Supports analytics relating to the shopping experience. |
Analytics |
Up to 1 year |
The cookies listed above may change as the VEJA South Africa website, its functionality or the services used to operate it are updated.
The exact cookies placed on your device may also vary depending on the device and browser you use, the features you access and your cookie preferences.
6. Third-party services
6.1 Klaviyo
VEJA South Africa uses Klaviyo to support email marketing, customer communications and related marketing analytics.
Klaviyo may use cookies and similar technologies to help us understand how visitors interact with the VEJA South Africa website and our marketing communications.
This may include information relating to:
- Website visits;
- Pages viewed;
- Products viewed or purchased;
- Interactions with marketing communications;
- Campaign performance; and
- Customer engagement.
We may use this information to:
- Deliver VEJA South Africa email communications;
- Understand how customers and website visitors interact with our communications and website;
- Measure the performance of our marketing campaigns;
- Improve the relevance of our communications;
- Support customer segmentation; and
- Improve the overall customer experience.
Where required by applicable law, Klaviyo cookies and similar technologies will only be used after the relevant consent has been provided.
Klaviyo may process personal information on behalf of VEJA South Africa in accordance with applicable data protection requirements.
The specific cookies or similar technologies used by Klaviyo may depend on how our Klaviyo services and website integrations are configured.
We will update this Cookie Policy where necessary if the use of Klaviyo technologies materially changes.
6.2 Other third-party services
VEJA South Africa may use other third-party service providers where necessary to operate, secure and improve the website.
These may include providers supporting:
- Payment processing;
- Fraud prevention;
- Website security;
- Website analytics;
- Website performance; and
- Other technical services.
Where these providers use cookies or similar technologies, they may process certain information in accordance with their own privacy policies and the services they provide to us.
VEJA South Africa does not sell your personal information to third parties.
7. How long do cookies remain on your device?
The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie.
Session cookies are generally deleted when you close your browser.
Persistent cookies remain on your device until they expire or you delete them.
The cookies currently identified in this Cookie Policy may remain on your device for periods ranging from approximately one minute to up to one year, or for the duration of your browsing session.
The duration of individual cookies may change as our website and the services used on it are updated.
8. How can you manage cookies?
You can manage certain cookie preferences through the cookie settings or consent tool available on the VEJA South Africa website.
You can also manage or delete cookies through your internet browser settings.
Most browsers automatically accept cookies, but you can change your browser settings to:
- Block cookies;
- Delete existing cookies;
- Receive a notification when cookies are being placed; or
- Allow only certain types of cookies.
Please note that disabling or deleting certain cookies may affect your experience on the VEJA South Africa website.
For example, if strictly necessary cookies are blocked, you may not be able to add products to your shopping bag, proceed through checkout or use certain features of the website.
9. Cookies and your personal information
Some information collected through cookies may constitute personal information where it can be linked to an identifiable individual.
VEJA South Africa and Slam Industries Proprietary Limited process personal information in accordance with applicable data protection legislation, including the Protection of Personal Information Act, No. 4 of 2013 (POPIA).
For more information about how your personal information is collected, used, shared and protected, please see our Privacy Policy.
10. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- Changes to the cookies and technologies used on our website;
- Changes to our services or website functionality;
- Changes to the third parties providing services to us; or
- Changes in applicable legal or regulatory requirements.
When we update this Cookie Policy, we will change the "Last updated" date at the top of the policy.
We encourage you to review this Cookie Policy periodically to remain informed about how cookies are used on the VEJA South Africa website.
11. Contact us
If you have any questions, concerns or requests regarding this Cookie Policy or the way we use cookies and similar technologies, please contact us.
Slam Industries Proprietary Limited
29 Richefond Circle, Ground Floor
Umhlanga
KwaZulu-Natal
4319
South Africa
Email: info@veja-store.co.za
You can also contact us through the Contact Us section of the VEJA South Africa website.
